E-Commerce & IT Law

E-Commerce Regulation in Turkey

Today, as the popularity of e-commerce rapidly grows, the legal issues governed by e-commerce law and uncertainties surrounding the rights and obligations of consumers and companies are also rising at a similar rate.

Over the years, significant legislative updates have been introduced to address challenges arising from technological advancements and innovative digital business models. These include stricter compliance requirements and deterrent sanctions against unfair commercial practices, leading to the transformation and development of Turkey’s e-commerce law and regulatory framework.

Platform Compliance

We provide legal support to online marketplaces, intermediary service providers, and digital platforms operating in or targeting the Turkish market.

Our work includes reviewing platform structures, preparing and localizing terms of use, seller terms, user policies, privacy-related documentation, and internal compliance procedures. We also advise on platform obligations concerning transparency, seller relations, consumer-facing processes, complaints handling, unfair commercial practices, and regulatory filings where applicable.

Consumer Protection in Digital Commerce

We assist businesses in complying with Turkish consumer protection rules applicable to online sales and digital services.

Our services include preparing and reviewing distance sales contracts, preliminary information forms, cancellation and withdrawal procedures, return and refund policies, subscription terms, campaign conditions, and customer communication processes. We also support clients in managing consumer complaints, administrative inquiries, and regulatory correspondence with competent authorities.

Software and Technology Agreements

We draft, review, and negotiate a broad range of technology-related agreements under Turkish law.

Our services cover software licence agreements, SaaS terms, cloud service agreements, IT outsourcing contracts, development agreements, maintenance and support agreements, reseller and distribution arrangements, service level agreements, and technology transfer-related documentation.

We advise clients on contractual risk allocation, intellectual property ownership, data protection, confidentiality, limitation of liability, termination rights, service levels, and enforceability of technology contracts under Turkish law.

Payment Services and Fintech

We advise e-commerce companies, fintech businesses, payment service providers, and technology platforms on Turkish payment services and electronic money regulations.

Our services include legal assessment of business models, regulatory perimeter analysis, licence requirement reviews, cooperation structures with licensed payment institutions, contractual documentation, and regulatory compliance support.

Where required, we also assist clients with licence application processes, ongoing compliance obligations, internal policies, and correspondence with regulatory authorities.